The year 2010 is a big year for the Philippine business process
outsourcing (BPO) industry as it signifies the 10th anniversary
of the call center industry in the country. In addition, the local
industry is maturing from being predominantly voice-based into a strong
contender for non-voice and knowledge-based jobs, proving its
capacity to adapt to a changing market. Enabling this development
is a robust training industry that has continuously fueled industry
growth by supplying players with talent.
The country is poised to meet its goals for the next decade-$11
billion of the $35 billion global BPO market in revenue and almost
one million jobs. But how must the talent development industry evolve
to meet the new and continuing requirements of industry growth, considering
that 90 percent of the addressable opportunity is in non-voice work?
On March 11-12, 2010, TeleDevelopment Services will conduct its annual
call center and BPO training convention to provide a venue for top global
industry executives to examine the gap between the current industry
standards and the requirements for the next decade. The convention
will also explore how training is increasingly becoming a priority,
as demand continues to shift to high-value services.